Compliments, complaints and comments

If you are at all unhappy or just have general comments or compliments about any area of service you have received while in our clinic, we would love to hear from you.

We value all feedback and treat it as a chance to improve our service to you.

There are several ways in which you can provide feedback to the clinic:

  • Verbally to the reception or the Practice Manager
  • Complete our Compliment / Complaint / Comments form and either post it to us at PO Box 1279, Hamilton - or hand it at reception
  • Send us a letter or email with your feedback
  • Fill in the form below

 

Feedback will be given to the Practice Manager and, if necessary, Directors of the clinic, who then will choose the best course of action. We will endeavour to deal with all feedback as promptly and as fairly as we can.

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Where else can I complain?

Everyone who is under the care of a health or disability service is afforded certain rights under the Code of Health and Disability Services Consumers Rights and also the Health Information Privacy Code.

Brochures with this information is available within the clinic, and there is also a link to these pages on our website.

These rights provide that if you wish to make a complaint about our service, you have the option to complain to one of the groups listed below.

If you would like support or advice in making your complaint, the Health and Disability Commission provides an advocacy service for patients.

Free phone on 0800 555 050 for more information.

The Health and Disability Commissioner

PO Box 1791,
Auckland
0800 11 22 33

The Medical Council of New Zealand

PO Box 10509
The Terrace
Wellington, 6143
0800 286 801

The Privacy Commissioner

PO Box 10-094
The Terrace
Wellington, 6143
0800 803 909

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